Connect Gong to analyze your sales calls with AmpUp
Connect Gong to AmpUp to import your call recordings and transcripts. AmpUp’s AI agents will analyze your sales conversations to provide personalized coaching, identify winning behaviors, and help every rep perform like your best.
These credentials are required to establish a secure link between Gong and AmpUp. Once connected, your data will be encrypted in transit and at rest, and synced periodically to keep AmpUp up to date with your latest calls and transcripts.
Click the Connect Gong button. AmpUp will prompt you to enter the Client ID and Client Secret from the Gong app you created above. AmpUp securely stores these credentials and uses them to establish the OAuth connection.
Gong Configuration
3
Authorize with Gong
After entering your credentials, you’ll be redirected to Gong. Sign in with your admin credentials and authorize AmpUp.
4
Authorize AmpUp
Review the permissions and click Authorize to grant access.AmpUp requests the following permissions:
Read calls and recordings
Read transcripts
Read users and teams
Read CRM associations
5
Select Teams (Optional)
Choose which teams’ calls to import. By default, all teams are included.
6
Initial Import
AmpUp will begin importing your Gong calls. This typically takes 2-6 hours depending on call volume.
No. AmpUp complements Gong by adding a personalized coaching layer. Continue using Gong for call recording and basic insights. AmpUp adds AI-powered 1:1 coaching.
Can I connect multiple Gong instances?
Enterprise plans support multiple Gong instances. Contact support@ampup.ai for setup.
How quickly do new calls appear?
New calls typically appear in AmpUp within 15-30 minutes of being processed by Gong.
Is my call data secure?
Yes. All data is encrypted in transit and at rest. AmpUp is SOC 2 Type 2 certified. We never share your data with third parties.
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https://mintcdn.com/ampup/zM1hPiy2Ksyzq80l/images/integrations/gong-setup/gong-app-fields.png?w=2500\u0026fit=max\u0026auto=format\u0026n=zM1hPiy2Ksyzq80l\u0026q=85\u0026s=f7d2facbc81d3aab44efb8d439ab92ec 2500w`})}),_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Field`}),_jsx(_components.th,{children:`Value`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Redirect URI needed for the OAuth Authorization Code Flow`})}),_jsx(_components.td,{children:_jsx(_components.code,{children:`https://api.withampersand.com/callbacks/v1/oauth`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Link to your integration’s “Privacy Policy” page`})}),_jsx(_components.td,{children:`Your company’s privacy policy URL`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Link to your integration’s “Terms \u0026 Conditions” page`})}),_jsx(_components.td,{children:`Your company’s terms and conditions URL`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Link to your integration’s Help Article`})}),_jsx(_components.td,{children:`Your company’s help/documentation URL`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Link to page in your integration where authorization process begins`})}),_jsx(_components.td,{children:`The URL where users initiate the Gong connection in your app`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Emails of contacts in your organization`})}),_jsxs(_components.td,{children:[`Your team’s contact email (e.g., `,_jsx(_components.code,{children:`dev@yourcompany.com`}),`)`]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Domains`})}),_jsxs(_components.td,{children:[`Your application’s domain (e.g., `,_jsx(_components.code,{children:`https://app.yourcompany.com/`}),`)`]})]})]})]}),_jsxs(_components.p,{children:[`Leave `,_jsx(_components.strong,{children:`iFrame Integration`}),` and `,_jsx(_components.strong,{children:`Link Personalization`}),` toggles off unless you have specific needs for them.`]})]}),_jsxs(Step,{title:`Add required scopes`,children:[_jsx(_components.p,{children:`Add the following scopes to your app:`}),_jsx(CodeBlock,{numberOfLines:`5`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`5`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`api:calls:read:basic`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`api:calls:read:extensive`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`api:calls:read:transcript`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`api:calls:read:media-url`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})})]}),_jsx(Step,{title:`Copy your credentials`,children:_jsxs(_components.p,{children:[`Once the app is created, copy the `,_jsx(_components.strong,{children:`Client ID`}),` and `,_jsx(_components.strong,{children:`Client Secret`}),` from the app settings page. You’ll need these when connecting Gong in AmpUp.`]})})]}),`\n`,_jsx(Heading,{level:`2`,id:`what-data-syncs`,children:`What Data Syncs`}),`\n`,_jsx(Heading,{level:`3`,id:`from-gong-to-ampup`,children:`From Gong to AmpUp`}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Data Type`}),_jsx(_components.th,{children:`Description`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Call Recordings`})}),_jsx(_components.td,{children:`Audio/video recordings of your sales calls`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Transcripts`})}),_jsx(_components.td,{children:`Full conversation transcripts with speaker labels`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Call Metadata`})}),_jsx(_components.td,{children:`Duration, participants, date, title`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Participants`})}),_jsx(_components.td,{children:`Names, emails, roles (internal vs external)`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Trackers`})}),_jsx(_components.td,{children:`Gong tracker mentions and alerts`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`CRM Links`})}),_jsx(_components.td,{children:`Associated accounts and opportunities`})]})]})]}),`\n`,_jsx(Info,{children:_jsx(_components.p,{children:`AmpUp processes calls recorded in the last 90 days during initial sync. New calls sync automatically within minutes of being processed by Gong.`})}),`\n`,_jsx(Heading,{level:`2`,id:`connect-gong`,children:`Connect Gong`}),`\n`,_jsxs(Steps,{children:[_jsx(Step,{title:`Navigate to Integrations`,children:_jsxs(_components.p,{children:[`In AmpUp, go to `,_jsx(_components.strong,{children:`Settings`}),` → `,_jsx(_components.strong,{children:`Integrations`}),` → `,_jsx(_components.strong,{children:`Gong`}),`.`]})}),_jsxs(Step,{title:`Enter Provider Credentials`,children:[_jsxs(_components.p,{children:[`Click the `,_jsx(_components.strong,{children:`Connect Gong`}),` button. AmpUp will prompt you to enter the `,_jsx(_components.strong,{children:`Client ID`}),` and `,_jsx(_components.strong,{children:`Client Secret`}),` from the Gong app you created above. AmpUp securely stores these credentials and uses them to establish the OAuth connection.`]}),_jsx(Frame,{caption:`Gong Configuration`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-config.png?fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=2e3317ab237673bd9bfbf2e4d11ecf3d`,alt:`Configure Gong Integration dialog`,\"data-og-width\":`3456`,width:`3456`,\"data-og-height\":`1776`,height:`1776`,\"data-path\":`images/integrations/gong-config.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-config.png?w=280\u0026fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=aff151b45699c5a2453798091becc2b5 280w, https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-config.png?w=560\u0026fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=f3c3e1d41367d0298a0ad085d3445d25 560w, https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-config.png?w=840\u0026fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=639c216a92f9e10761bb6e5fe3c77a14 840w, https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-config.png?w=1100\u0026fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=99effbe25a8b39778e04fa60d343228d 1100w, https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-config.png?w=1650\u0026fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=a0eb053ae1622de5a031ec5129ab38aa 1650w, https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-config.png?w=2500\u0026fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=759fe92986a594450720ea78791a52e6 2500w`})})]}),_jsx(Step,{title:`Authorize with Gong`,children:_jsx(_components.p,{children:`After entering your credentials, you’ll be redirected to Gong. Sign in with your admin credentials and authorize AmpUp.`})}),_jsxs(Step,{title:`Authorize AmpUp`,children:[_jsxs(_components.p,{children:[`Review the permissions and click `,_jsx(_components.strong,{children:`Authorize`}),` to grant access.`]}),_jsx(_components.p,{children:`AmpUp requests the following permissions:`}),_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Read calls and recordings`}),`\n`,_jsx(_components.li,{children:`Read transcripts`}),`\n`,_jsx(_components.li,{children:`Read users and teams`}),`\n`,_jsx(_components.li,{children:`Read CRM associations`}),`\n`]})]}),_jsx(Step,{title:`Select Teams (Optional)`,children:_jsx(_components.p,{children:`Choose which teams’ calls to import. By default, all teams are included.`})}),_jsx(Step,{title:`Initial Import`,children:_jsx(_components.p,{children:`AmpUp will begin importing your Gong calls. This typically takes 2-6 hours depending on call volume.`})})]}),`\n`,_jsx(Heading,{level:`2`,id:`configuration-options`,children:`Configuration Options`}),`\n`,_jsx(_components.p,{children:`After connecting, you’ll see the field mapping interface where you can configure which call data syncs from Gong.`}),`\n`,_jsx(Frame,{caption:`Gong Field Mapping`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-field-mapping.png?fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=9b87515a1276a1c6afbf7130c8583654`,alt:`Gong field mapping configuration showing Calls and Transcripts`,\"data-og-width\":`3456`,width:`3456`,\"data-og-height\":`1776`,height:`1776`,\"data-path\":`images/integrations/gong-field-mapping.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-field-mapping.png?w=280\u0026fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=e5180e5764aa074f63d61207aab7f466 280w, https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-field-mapping.png?w=560\u0026fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=fb8084fc953eaacf4e79b22c31b0ac2f 560w, https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-field-mapping.png?w=840\u0026fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=5368384b4c40f8b839655b70e3bb40b3 840w, https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-field-mapping.png?w=1100\u0026fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=2614f021acdec0c949cbb9b20073b5c6 1100w, https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-field-mapping.png?w=1650\u0026fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=bc9b1e40cfe5cd64a85dea636662365d 1650w, https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/gong-field-mapping.png?w=2500\u0026fit=max\u0026auto=format\u0026n=JGceCnwStsQNHKdQ\u0026q=85\u0026s=4779a50f3a60face287f35802a2e8ea4 2500w`})}),`\n`,_jsx(Heading,{level:`3`,id:`team-filtering`,children:`Team Filtering`}),`\n`,_jsx(_components.p,{children:`Control which teams’ calls are imported:`}),`\n`,_jsxs(_components.ol,{children:[`\n`,_jsxs(_components.li,{children:[`Go to `,_jsx(_components.strong,{children:`Settings`}),` → `,_jsx(_components.strong,{children:`Integrations`}),` → `,_jsx(_components.strong,{children:`Gong`}),` → `,_jsx(_components.strong,{children:`Teams`})]}),`\n`,_jsx(_components.li,{children:`Toggle teams on/off to include or exclude their calls`}),`\n`,_jsx(_components.li,{children:`Changes apply to new calls going forward`}),`\n`]}),`\n`,_jsx(Heading,{level:`3`,id:`call-type-filtering`,children:`Call Type Filtering`}),`\n`,_jsx(_components.p,{children:`Filter which call types to import:`}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Call Type`}),_jsx(_components.th,{children:`Default`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Scheduled Meetings`}),_jsx(_components.td,{children:`✅ Included`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Instant Calls`}),_jsx(_components.td,{children:`✅ Included`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Internal Calls`}),_jsx(_components.td,{children:`❌ Excluded`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Demo Calls`}),_jsx(_components.td,{children:`✅ Included`})]})]})]}),`\n`,_jsx(Heading,{level:`3`,id:`historical-import-range`,children:`Historical Import Range`}),`\n`,_jsx(_components.p,{children:`Choose how far back to import:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`30 days`}),` - Fastest import, recent calls only`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`90 days`}),` - Recommended balance of history and speed`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`1 year`}),` - Comprehensive history, longer import time`]}),`\n`]}),`\n`,_jsx(Heading,{level:`2`,id:`how-ampup-uses-gong-data`,children:`How AmpUp Uses Gong Data`}),`\n`,_jsx(_components.p,{children:`Once connected, AmpUp’s AI agents analyze your Gong calls to provide:`}),`\n`,_jsxs(CardGroup,{cols:2,children:[_jsx(Card,{title:`Call Coaching`,icon:`graduation-cap`,children:_jsx(_components.p,{children:`Ben analyzes each call and provides specific, actionable feedback on what went well and what to improve.`})}),_jsx(Card,{title:`Pattern Recognition`,icon:`chart-line`,children:_jsx(_components.p,{children:`Identify winning behaviors across your top performers and scale them to the whole team.`})}),_jsx(Card,{title:`Meeting Prep`,icon:`calendar`,children:_jsx(_components.p,{children:`Alex uses past calls with an account to prepare reps for upcoming meetings.`})}),_jsx(Card,{title:`Practice Scenarios`,icon:`comments`,children:_jsx(_components.p,{children:`Maya creates roleplay scenarios based on real objections from your calls.`})})]}),`\n`,_jsx(Heading,{level:`2`,id:`sync-status-\u0026-troubleshooting`,children:`Sync Status \u0026 Troubleshooting`}),`\n`,_jsx(Heading,{level:`3`,id:`check-sync-status`,children:`Check Sync Status`}),`\n`,_jsxs(_components.p,{children:[`View your sync status at `,_jsx(_components.strong,{children:`Settings`}),` → `,_jsx(_components.strong,{children:`Integrations`}),` → `,_jsx(_components.strong,{children:`Gong`}),` → `,_jsx(_components.strong,{children:`Sync Status`}),`.`]}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Status`}),_jsx(_components.th,{children:`Meaning`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsxs(_components.td,{children:[`✅ `,_jsx(_components.strong,{children:`Connected`})]}),_jsx(_components.td,{children:`Integration is active`})]}),_jsxs(_components.tr,{children:[_jsxs(_components.td,{children:[`🔄 `,_jsx(_components.strong,{children:`Importing`})]}),_jsx(_components.td,{children:`Historical import in progress`})]}),_jsxs(_components.tr,{children:[_jsxs(_components.td,{children:[`✅ `,_jsx(_components.strong,{children:`Live Sync`})]}),_jsx(_components.td,{children:`Real-time sync active`})]}),_jsxs(_components.tr,{children:[_jsxs(_components.td,{children:[`⚠️ `,_jsx(_components.strong,{children:`Delayed`})]}),_jsx(_components.td,{children:`Sync backlog, processing`})]}),_jsxs(_components.tr,{children:[_jsxs(_components.td,{children:[`❌ `,_jsx(_components.strong,{children:`Error`})]}),_jsx(_components.td,{children:`Connection issue`})]})]})]}),`\n`,_jsx(Heading,{level:`3`,id:`common-issues`,children:`Common Issues`}),`\n`,_jsxs(AccordionGroup,{children:[_jsx(Accordion,{title:`Calls not appearing`,id:`calls-not-appearing`,children:_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Ensure the call has finished processing in Gong (can take up to 2 hours)`}),`\n`,_jsx(_components.li,{children:`Verify the team/user is included in your sync settings`}),`\n`,_jsx(_components.li,{children:`Check that the call type is not filtered out`}),`\n`]})}),_jsx(Accordion,{title:`Missing transcripts`,id:`missing-transcripts`,children:_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Transcripts are only available for calls with clear audio`}),`\n`,_jsx(_components.li,{children:`Non-English calls may have limited transcript support`}),`\n`,_jsx(_components.li,{children:`Very short calls (under 1 minute) may not be transcribed`}),`\n`]})}),_jsx(Accordion,{title:`Authorization errors`,id:`authorization-errors`,children:_jsx(_components.p,{children:`Your Gong admin may need to approve the integration. Check with your Gong administrator if you see permission errors.`})}),_jsx(Accordion,{title:`Slow initial import`,id:`slow-initial-import`,children:_jsx(_components.p,{children:`Large call libraries take time to import. The integration will process calls in chronological order, newest first.`})})]}),`\n`,_jsx(Heading,{level:`2`,id:`disconnect-gong`,children:`Disconnect Gong`}),`\n`,_jsx(_components.p,{children:`To disconnect the integration:`}),`\n`,_jsxs(_components.ol,{children:[`\n`,_jsxs(_components.li,{children:[`Go to `,_jsx(_components.strong,{children:`Settings`}),` → `,_jsx(_components.strong,{children:`Integrations`}),` → `,_jsx(_components.strong,{children:`Gong`})]}),`\n`,_jsxs(_components.li,{children:[`Click `,_jsx(_components.strong,{children:`Disconnect`})]}),`\n`,_jsx(_components.li,{children:`Confirm the disconnection`}),`\n`]}),`\n`,_jsx(Warning,{children:_jsx(_components.p,{children:`Disconnecting stops new calls from syncing. Previously imported call data remains in AmpUp unless you request deletion.`})}),`\n`,_jsx(Heading,{level:`2`,id:`faq`,children:`FAQ`}),`\n`,_jsxs(AccordionGroup,{children:[_jsx(Accordion,{title:`Does AmpUp replace Gong?`,id:`does-ampup-replace-gong`,children:_jsx(_components.p,{children:`No. AmpUp complements Gong by adding a personalized coaching layer. Continue using Gong for call recording and basic insights. AmpUp adds AI-powered 1:1 coaching.`})}),_jsx(Accordion,{title:`Can I connect multiple Gong instances?`,id:`can-i-connect-multiple-gong-instances`,children:_jsxs(_components.p,{children:[`Enterprise plans support multiple Gong instances. Contact `,_jsx(_components.a,{href:`mailto:support@ampup.ai`,children:`support@ampup.ai`}),` for setup.`]})}),_jsx(Accordion,{title:`How quickly do new calls appear?`,id:`how-quickly-do-new-calls-appear`,children:_jsx(_components.p,{children:`New calls typically appear in AmpUp within 15-30 minutes of being processed by Gong.`})}),_jsx(Accordion,{title:`Is my call data secure?`,id:`is-my-call-data-secure`,children:_jsx(_components.p,{children:`Yes. All data is encrypted in transit and at rest. AmpUp is SOC 2 Type 2 certified. 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