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Connect Gong to AmpUp to import your call recordings and transcripts. AmpUp’s AI agents will analyze your sales conversations to provide personalized coaching, identify winning behaviors, and help every rep perform like your best.

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Prerequisites

Before connecting Gong, ensure you have:
Gong admin access or Technical Admin role
API access enabled in your Gong instance
AmpUp admin access for your organization
Gong Client ID and Client Secret (see Create a Gong App below)
These credentials are required to establish a secure link between Gong and AmpUp. Once connected, your data will be encrypted in transit and at rest, and synced periodically to keep AmpUp up to date with your latest calls and transcripts.

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Create a Gong App

Before connecting Gong to AmpUp, you’ll need to create a Gong app to obtain your Client ID and Client Secret.
You must first complete the Gong partnership process and obtain a Gong Sandbox environment before you can create an app.
1

Navigate to Admin Center > API

Log into your Gong account and go to the Admin center. Under the Ecosystem section, click API.
Gong Admin Center showing the Ecosystem section with the API option

Gong Admin Center — click API under Ecosystem

2

Fill in app details

On the Create Your Gong Integration page, fill in the following fields:
Create Your Gong Integration form with Name, Description, Short Description, and App Logo fields

Gong app details — Name, Description, Short Description, and App Logo

Use this logo for both fields:
AmpUp logo

AmpUp logo for Gong app

3

Configure OAuth and app fields

Scroll down and fill in the remaining fields:
Gong API configuration form showing Redirect URI, Privacy Policy, Terms and Conditions, Help Article, Authorization link, contact email, and domains fields

Gong app configuration — Redirect URI, policy links, contact email, and domains

Leave iFrame Integration and Link Personalization toggles off unless you have specific needs for them.
4

Add required scopes

Add the following scopes to your app:
5

Copy your credentials

Once the app is created, copy the Client ID and Client Secret from the app settings page. You’ll need these when connecting Gong in AmpUp.

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What Data Syncs

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From Gong to AmpUp

AmpUp processes calls recorded in the last 90 days during initial sync. New calls sync automatically within minutes of being processed by Gong.

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Connect Gong

1

Navigate to Integrations

In AmpUp, go to Settings → Integrations → Gong.
2

Enter Provider Credentials

Click the Connect Gong button. AmpUp will prompt you to enter the Client ID and Client Secret from the Gong app you created above. AmpUp securely stores these credentials and uses them to establish the OAuth connection.
Configure Gong Integration dialog

Gong Configuration

3

Authorize with Gong

After entering your credentials, you’ll be redirected to Gong. Sign in with your admin credentials and authorize AmpUp.
4

Authorize AmpUp

Review the permissions and click Authorize to grant access.AmpUp requests the following permissions:
  • Read calls and recordings
  • Read transcripts
  • Read users and teams
  • Read CRM associations
5

Select Teams (Optional)

Choose which teams’ calls to import. By default, all teams are included.
6

Initial Import

AmpUp will begin importing your Gong calls. This typically takes 2-6 hours depending on call volume.

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Configuration Options

After connecting, you’ll see the field mapping interface where you can configure which call data syncs from Gong.
Gong field mapping configuration showing Calls and Transcripts

Gong Field Mapping

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Team Filtering

Control which teams’ calls are imported:
  1. Go to Settings → Integrations → Gong → Teams
  2. Toggle teams on/off to include or exclude their calls
  3. Changes apply to new calls going forward

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Call Type Filtering

Filter which call types to import:

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Historical Import Range

Choose how far back to import:
  • 30 days - Fastest import, recent calls only
  • 90 days - Recommended balance of history and speed
  • 1 year - Comprehensive history, longer import time

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How AmpUp Uses Gong Data

Once connected, AmpUp’s AI agents analyze your Gong calls to provide:

Call Coaching

Ben analyzes each call and provides specific, actionable feedback on what went well and what to improve.

Pattern Recognition

Identify winning behaviors across your top performers and scale them to the whole team.

Meeting Prep

Alex uses past calls with an account to prepare reps for upcoming meetings.

Practice Scenarios

Maya creates roleplay scenarios based on real objections from your calls.

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Sync Status & Troubleshooting

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Check Sync Status

View your sync status at Settings → Integrations → Gong → Sync Status.

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Common Issues

  • Ensure the call has finished processing in Gong (can take up to 2 hours)
  • Verify the team/user is included in your sync settings
  • Check that the call type is not filtered out
  • Transcripts are only available for calls with clear audio
  • Non-English calls may have limited transcript support
  • Very short calls (under 1 minute) may not be transcribed
Your Gong admin may need to approve the integration. Check with your Gong administrator if you see permission errors.
Large call libraries take time to import. The integration will process calls in chronological order, newest first.

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Disconnect Gong

To disconnect the integration:
  1. Go to Settings → Integrations → Gong
  2. Click Disconnect
  3. Confirm the disconnection
Disconnecting stops new calls from syncing. Previously imported call data remains in AmpUp unless you request deletion.

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FAQ

No. AmpUp complements Gong by adding a personalized coaching layer. Continue using Gong for call recording and basic insights. AmpUp adds AI-powered 1:1 coaching.
Enterprise plans support multiple Gong instances. Contact support@ampup.ai for setup.
New calls typically appear in AmpUp within 15-30 minutes of being processed by Gong.
Yes. All data is encrypted in transit and at rest. AmpUp is SOC 2 Type 2 certified. We never share your data with third parties.