> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ampup.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoom

> Connect Zoom to capture meeting recordings in AmpUp

Connect Zoom to AmpUp to automatically capture meeting recordings and participant information. This integration is ideal if you're not using a dedicated conversation intelligence platform like Gong or Clari Copilot.

## Prerequisites

Before connecting Zoom, ensure you have:

<Check>Zoom account with cloud recording enabled</Check>
<Check>Access to the [Zoom App Marketplace](https://marketplace.zoom.us/) to create an app</Check>
<Check>AmpUp admin access for your organization</Check>
<Check>Zoom Client ID and Client Secret (see [Create a Zoom App](#create-a-zoom-app) below)</Check>

<Info>
  These credentials are required to establish a secure link between Zoom and AmpUp. Once connected, your data will be encrypted in transit and at rest, and synced periodically to keep AmpUp up to date with your latest recordings.
</Info>

<Warning>
  If you already use Gong or Clari Copilot, you likely don't need the Zoom integration—your calls are already captured through those platforms.
</Warning>

## Create a Zoom App

Before connecting Zoom to AmpUp, you'll need to create an app in the Zoom Marketplace to obtain your Client ID and Client Secret.

<Steps>
  <Step title="Sign in to Zoom Marketplace">
    Go to the [Zoom App Marketplace](https://marketplace.zoom.us/) and sign in. Click **Develop** in the top menu, then select **Build App**.

    <Frame caption="Create a new Zoom app">
      <img src="https://mintcdn.com/ampup/Y9lDy4_Am1_7dZLb/images/integrations/zoom-setup/zoom-create-app.gif?s=37e9f7e385d1a0209cd885fb0b1d7231" alt="Creating a General App in Zoom Marketplace" width="1440" height="676" data-path="images/integrations/zoom-setup/zoom-create-app.gif" />
    </Frame>
  </Step>

  <Step title="Select app type">
    Choose **General App** as the app type and click **Create**.
  </Step>

  <Step title="Configure OAuth redirect URI">
    In the **OAuth Information** section of your app, add the following Redirect URL:

    ```
    https://api.withampersand.com/callbacks/v1/oauth
    ```
  </Step>

  <Step title="Add required scopes">
    Navigate to the **Scopes** section and add the following scopes:

    ```
    meeting:read
    recording:read
    user:read
    ```

    <Info>
      Select the scopes that match your use case. At minimum, you need recording read access to import cloud recordings into AmpUp.
    </Info>
  </Step>

  <Step title="Copy your credentials">
    Navigate to the **Basic Information** section of your app. Copy the **Client ID** and **Client Secret** — you'll need these when connecting Zoom in AmpUp.

    <Frame caption="Zoom app credentials">
      <img src="https://mintcdn.com/ampup/Y9lDy4_Am1_7dZLb/images/integrations/zoom-setup/zoom-credentials.jpeg?fit=max&auto=format&n=Y9lDy4_Am1_7dZLb&q=85&s=7133f2aa4f47ea42fbe8aaa8f2ff7093" alt="Zoom app Client ID and Client Secret" width="1498" height="510" data-path="images/integrations/zoom-setup/zoom-credentials.jpeg" />
    </Frame>
  </Step>
</Steps>

## What Data Syncs

### From Zoom to AmpUp

| Data Type              | Description                             |
| ---------------------- | --------------------------------------- |
| **Meeting Recordings** | Cloud recordings (video and audio)      |
| **Transcripts**        | Zoom-generated transcripts (if enabled) |
| **Meeting Metadata**   | Title, duration, date, meeting ID       |
| **Participants**       | Names, emails, join/leave times         |
| **Chat Messages**      | In-meeting chat (optional)              |

<Info>
  Only cloud recordings are synced. Local recordings on users' devices are not captured.
</Info>

## Connect Zoom

<Steps>
  <Step title="Navigate to Integrations">
    In AmpUp, go to **Settings** → **Integrations** → **Zoom**.
  </Step>

  <Step title="Enter Provider Credentials">
    Click the **Connect Zoom** button. AmpUp will prompt you to enter the **Client ID** and **Client Secret** from the Zoom app you created above. AmpUp securely stores these credentials and uses them to establish the OAuth connection.
  </Step>

  <Step title="Authorize with Zoom">
    After entering your credentials, you'll be redirected to Zoom. Sign in with your account and authorize AmpUp to access your recordings.
  </Step>

  <Step title="Authorize AmpUp">
    Review the permissions and click **Authorize**.

    AmpUp requests:

    * View and manage meetings
    * View and manage recordings
    * View user information
  </Step>

  <Step title="Configure Recording Settings">
    Select which users and meeting types to capture.
  </Step>

  <Step title="Enable Cloud Recording">
    If not already enabled, turn on cloud recording in Zoom:

    1. Go to Zoom Admin Portal → **Account Settings** → **Recording**
    2. Enable **Cloud Recording**
    3. Optionally enable **Audio Transcript**
  </Step>
</Steps>

## Configuration Options

### User Selection

Choose which users' meetings to capture:

| Option             | Description                               |
| ------------------ | ----------------------------------------- |
| **All Users**      | Capture meetings from everyone in the org |
| **Selected Teams** | Only specific departments or teams        |
| **Selected Users** | Hand-picked individuals                   |

### Meeting Filters

Control which meetings are imported:

| Filter                    | Default                                 |
| ------------------------- | --------------------------------------- |
| **Minimum Duration**      | 5 minutes                               |
| **External Participants** | Required (internal-only calls excluded) |
| **Scheduled Meetings**    | Included                                |
| **Instant Meetings**      | Included                                |
| **Webinars**              | Excluded                                |

### Recording Preferences

| Setting               | Options                                    |
| --------------------- | ------------------------------------------ |
| **Video Quality**     | Original, compressed, audio only           |
| **Transcript Source** | Zoom transcript, AmpUp transcription, both |
| **Retention**         | Match Zoom settings, custom                |

## Zoom Account Requirements

### Cloud Recording

Cloud recording must be enabled for the integration to work:

1. **Account Level**: Enable in Zoom Admin → Account Settings → Recording
2. **User Level**: Users can have different settings if allowed
3. **Meeting Level**: Host can override per meeting

### Recommended Zoom Settings

For best results with AmpUp:

```
Cloud Recording: ON
Automatic Recording: Cloud (recommended)
Audio Transcript: ON
Save Chat Messages: ON (optional)
Recording Notifications: ON (for compliance)
```

## Sync Status & Troubleshooting

### Check Sync Status

View status at **Settings** → **Integrations** → **Zoom** → **Status**.

| Status            | Meaning                      |
| ----------------- | ---------------------------- |
| ✅ **Connected**   | Integration active           |
| 🔄 **Processing** | Recordings being imported    |
| ⚠️ **Partial**    | Some recordings not captured |
| ❌ **Error**       | Connection issue             |

### Common Issues

<AccordionGroup>
  <Accordion title="Recordings not appearing">
    * Verify cloud recording is enabled (not local recording)
    * Check that the meeting met minimum duration requirements
    * Allow up to 1 hour for Zoom to process the recording
    * Confirm the host user is included in sync settings
  </Accordion>

  <Accordion title="Missing transcripts">
    * Enable "Audio Transcript" in Zoom recording settings
    * Transcripts may take additional time after recording is ready
    * Poor audio quality can prevent transcript generation
  </Accordion>

  <Accordion title="Only some users' meetings sync">
    * Verify all intended users are included in your sync settings
    * Check individual user recording settings in Zoom Admin
    * Users on free Zoom plans may not have cloud recording
  </Accordion>

  <Accordion title="Authorization expired">
    Zoom OAuth tokens can expire. Click **Reconnect** in your AmpUp settings to reauthorize.
  </Accordion>
</AccordionGroup>

## Privacy & Compliance

### Recording Consent

<Warning>
  Ensure you comply with recording consent laws in your jurisdiction. Most regions require informing participants that a meeting is being recorded.
</Warning>

Zoom provides built-in consent features:

* Recording notifications when recording starts
* Consent prompts for participants
* Disclaimer settings in account preferences

### Data Handling

| Aspect             | Details                                   |
| ------------------ | ----------------------------------------- |
| **Storage**        | Recordings stored in AmpUp's secure cloud |
| **Encryption**     | AES-256 at rest, TLS 1.3 in transit       |
| **Retention**      | Configurable, can match Zoom settings     |
| **Access Control** | Role-based, audit logged                  |

## Disconnect Zoom

To remove the integration:

1. Go to **Settings** → **Integrations** → **Zoom**
2. Click **Disconnect**
3. Confirm disconnection

To also revoke from Zoom side:

1. Go to Zoom Marketplace → **Manage** → **Installed Apps**
2. Find AmpUp and click **Uninstall**

## FAQ

<AccordionGroup>
  <Accordion title="Do I need Zoom if I use Gong?">
    No. If you use Gong or Clari Copilot, your Zoom meetings are already captured through those integrations. The direct Zoom integration is primarily for teams not using a conversation intelligence platform.
  </Accordion>

  <Accordion title="Does this work with Zoom Phone?">
    Currently, only Zoom Meetings recordings are supported. Zoom Phone integration is on our roadmap.
  </Accordion>

  <Accordion title="What about Google Meet or Microsoft Teams?">
    Microsoft Teams integration is available — see [Microsoft Teams](/integrations/microsoft-teams). Google Meet support is on our roadmap.
  </Accordion>

  <Accordion title="Are breakout rooms recorded?">
    Breakout room recordings depend on your Zoom settings. If cloud recording is enabled for breakout rooms, they will sync to AmpUp.
  </Accordion>
</AccordionGroup>