> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ampup.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Fathom

> Connect Fathom to analyze your meeting recordings with AmpUp

Connect Fathom to AmpUp to import your meeting recordings, transcripts, and AI-generated summaries. AmpUp's AI agents will analyze your sales conversations to provide personalized coaching and help every rep perform at their best.

## Prerequisites

Before connecting Fathom, ensure you have:

<Check>Fathom account with API access</Check>
<Check>Admin permissions to generate API keys in Fathom</Check>
<Check>AmpUp admin access for your organization</Check>

## What Data Syncs

### From Fathom to AmpUp

| Data Type              | Description                                                        |
| ---------------------- | ------------------------------------------------------------------ |
| **Meeting Recordings** | Video/audio recordings from Zoom, Google Meet, and Microsoft Teams |
| **Transcripts**        | Full conversation transcripts with speaker identification          |
| **AI Summaries**       | Fathom's AI-generated meeting summaries and key points             |
| **Meeting Metadata**   | Duration, date, title, platform (Zoom/Meet/Teams)                  |
| **Participants**       | Attendee names and emails                                          |
| **Action Items**       | Tasks and next steps captured by Fathom                            |
| **Team Data**          | Team structure and member information                              |

<Info>
  AmpUp imports meetings from the last 90 days during initial sync. New meetings sync automatically after Fathom processes them.
</Info>

## Connect Fathom

Unlike OAuth-based integrations, Fathom uses API key authentication for a simpler setup process.

<Steps>
  <Step title="Generate API Key in Fathom">
    Log into your Fathom account and navigate to **Settings** → **Integrations** → **API Access**.

    Click **Generate New API Key** and copy the key.

    <Warning>
      Save your API key securely - it won't be shown again. You'll need this to connect to AmpUp.
    </Warning>
  </Step>

  <Step title="Navigate to Integrations in AmpUp">
    In AmpUp, go to **Settings** → **Integrations** → **Fathom**.
  </Step>

  <Step title="Enter Provider Credentials">
    Click **Connect Fathom**. AmpUp will prompt you to enter the **API Key** you generated from Fathom. AmpUp securely stores this credential and uses it to access your Fathom data.

    Configure your integration preferences:

    <Frame caption="Fathom Configuration">
      <img src="https://mintcdn.com/ampup/oHYG6qRFWLrP6Oqu/images/integrations/fathom-config.png?fit=max&auto=format&n=oHYG6qRFWLrP6Oqu&q=85&s=b7ae162cfd6a3a5cbf718de8255546b9" alt="Configure Fathom Integration dialog showing historical data backfill options" width="3016" height="1358" data-path="images/integrations/fathom-config.png" />
    </Frame>

    * **Historical Data Backfill Period**: Choose how far back to import (default: 30 days recommended)
    * Data syncs automatically every 10 minutes after initial setup

    Click **Continue to Configure Fathom** to proceed.
  </Step>

  <Step title="Review Field Mapping">
    Review which Fathom data fields will sync to AmpUp:

    <Frame caption="Fathom Field Mapping">
      <img src="https://mintcdn.com/ampup/oHYG6qRFWLrP6Oqu/images/integrations/fathom-field-mapping.png?fit=max&auto=format&n=oHYG6qRFWLrP6Oqu&q=85&s=ccee768eceb998245013840b4a8cb4f6" alt="Fathom field mapping showing meetings and data fields" width="3022" height="1492" data-path="images/integrations/fathom-field-mapping.png" />
    </Frame>

    The integration syncs:

    * **Required fields**: Meetings, transcripts, summaries, action items, recording URLs, CRM matches
    * **Optional fields**: Created date, scheduled times, title

    Click **Install** to complete the connection.
  </Step>

  <Step title="Initial Import">
    AmpUp will begin importing your Fathom meetings. This typically takes 1-3 hours depending on meeting volume.
  </Step>
</Steps>

## Configuration Options

### Team Filtering

Control which teams' meetings are imported:

1. Go to **Settings** → **Integrations** → **Fathom** → **Teams**
2. Toggle teams on/off to include or exclude their meetings
3. Changes apply to new meetings going forward

### Meeting Filters

Filter which meetings to import:

| Filter                    | Default                 |
| ------------------------- | ----------------------- |
| **Minimum Duration**      | 5 minutes               |
| **External Participants** | Required                |
| **Platform**              | All (Zoom, Meet, Teams) |
| **Recording Type**        | All recorded meetings   |

### Historical Import Range

Choose how far back to import:

* **30 days** - Quick setup, recent meetings only
* **90 days** - Recommended for most teams
* **6 months** - Extended history for analysis
* **1 year** - Comprehensive historical data

## How AmpUp Uses Fathom Data

Once connected, AmpUp's AI agents analyze your Fathom meetings to provide:

<CardGroup cols={2}>
  <Card title="Enhanced Coaching" icon="graduation-cap">
    AmpUp builds on Fathom's summaries with deeper analysis and personalized coaching feedback for each rep.
  </Card>

  <Card title="Pattern Recognition" icon="chart-line">
    Identify what makes your top performers successful and replicate those behaviors across the team.
  </Card>

  <Card title="Meeting Preparation" icon="calendar">
    Alex uses past meeting transcripts to prepare reps with account context and suggested talking points.
  </Card>

  <Card title="Roleplay Scenarios" icon="comments">
    Maya creates practice scenarios based on real objections and questions from your Fathom recordings.
  </Card>
</CardGroup>

## Sync Status & Troubleshooting

### Check Sync Status

View your sync status at **Settings** → **Integrations** → **Fathom** → **Sync Status**.

| Status           | Meaning                          |
| ---------------- | -------------------------------- |
| ✅ **Connected**  | Integration is active            |
| 🔄 **Importing** | Historical import in progress    |
| ✅ **Live Sync**  | Real-time sync active            |
| ⚠️ **Delayed**   | Processing backlog               |
| ❌ **Error**      | Connection issue - check API key |

### Common Issues

<AccordionGroup>
  <Accordion title="Meetings not appearing">
    * Verify the meeting has finished processing in Fathom (can take 5-15 minutes)
    * Check that the team/user is included in your sync settings
    * Ensure the meeting meets minimum duration requirements
    * Confirm the meeting had external participants (if filter is enabled)
  </Accordion>

  <Accordion title="Invalid API key error">
    * Verify you copied the entire API key without extra spaces
    * Check that the API key hasn't been revoked in Fathom settings
    * Ensure the API key belongs to an admin account
    * Try generating a new API key and reconnecting
  </Accordion>

  <Accordion title="Missing transcripts or summaries">
    * Transcripts require clear audio quality
    * Very short meetings (under 1 minute) may not be transcribed
    * Check your Fathom plan limits - free plans have summary restrictions
  </Accordion>

  <Accordion title="Slow initial import">
    Large meeting libraries take time to process. AmpUp imports meetings chronologically, starting with the most recent.
  </Accordion>
</AccordionGroup>

## Disconnect Fathom

To disconnect the integration:

1. Go to **Settings** → **Integrations** → **Fathom**
2. Click **Disconnect**
3. Confirm the disconnection

<Warning>
  Disconnecting stops new meetings from syncing. Previously imported data remains in AmpUp unless you request deletion.
</Warning>

You can also revoke the API key in Fathom:

1. Go to **Settings** → **Integrations** → **API Access** in Fathom
2. Find the API key and click **Revoke**

## FAQ

<AccordionGroup>
  <Accordion title="How does Fathom compare to Gong or Clari Copilot?">
    Fathom is a more accessible meeting assistant with a generous free tier, while Gong and Clari Copilot are enterprise conversation intelligence platforms. AmpUp works with all of them to add personalized AI coaching on top of their recording capabilities.
  </Accordion>

  <Accordion title="Can I connect multiple conversation intelligence tools?">
    Yes, but we recommend connecting only one to avoid duplicate meetings. AmpUp will deduplicate based on meeting time and participants, but it's cleaner to use a single source.
  </Accordion>

  <Accordion title="What Fathom plans work with AmpUp?">
    All Fathom plans work with AmpUp, including the free plan. However, note that free Fathom accounts have limited AI summary credits, which may affect the richness of imported data.
  </Accordion>

  <Accordion title="How quickly do new meetings appear?">
    New meetings typically appear in AmpUp within 15-30 minutes of Fathom finishing processing. Fathom usually processes meetings within 5-15 minutes of the call ending.
  </Accordion>

  <Accordion title="Does AmpUp replace Fathom?">
    No. Fathom continues to record and summarize your meetings. AmpUp adds a coaching layer by analyzing those meetings to provide personalized feedback and training for your sales team.
  </Accordion>

  <Accordion title="Can I regenerate my API key?">
    Yes. Generate a new API key in Fathom's settings, then update the key in AmpUp's integration settings. The old key will stop working once revoked.
  </Accordion>
</AccordionGroup>