> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ampup.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Clari Copilot

> Connect Clari Copilot to analyze your sales conversations with AmpUp

Connect Clari Copilot (formerly Wingman) to AmpUp to import your call recordings and transcripts. AmpUp's AI agents will analyze your sales conversations to deliver personalized coaching and help your team close more deals.

## Prerequisites

Before connecting Clari Copilot, ensure you have:

<Check>Clari Copilot admin access</Check>
<Check>API access enabled in your Clari Copilot instance</Check>
<Check>AmpUp admin access for your organization</Check>

## What Data Syncs

### From Clari Copilot to AmpUp

| Data Type            | Description                               |
| -------------------- | ----------------------------------------- |
| **Call Recordings**  | Video and audio recordings of sales calls |
| **Transcripts**      | Speaker-labeled conversation transcripts  |
| **Call Metadata**    | Duration, date, meeting title, call type  |
| **Participants**     | Attendee names, emails, and roles         |
| **Battle Cards**     | Triggered battle cards and coaching cues  |
| **CRM Associations** | Linked accounts and opportunities         |

<Info>
  Initial sync imports calls from the last 90 days. New calls sync automatically within minutes of processing.
</Info>

## Connect Clari Copilot

<Steps>
  <Step title="Navigate to Integrations">
    In AmpUp, go to **Settings** → **Integrations** → **Clari Copilot**.
  </Step>

  <Step title="Enter Provider Credentials">
    Click the **Connect Clari Copilot** button. AmpUp will prompt you to enter the **API Key** and **API Secret** from your Clari Copilot workspace settings (**Workspace Settings** → **Integrations** → **Clari Copilot API**). AmpUp securely stores these credentials and uses them to access your Clari Copilot data.

    <Frame caption="Clari Copilot Configuration">
      <img src="https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/clari-copilot-config.png?fit=max&auto=format&n=JGceCnwStsQNHKdQ&q=85&s=22f009581c6579e24219e1ee5d0b566c" alt="Configure Clari Copilot Integration dialog" width="3456" height="1776" data-path="images/integrations/clari-copilot-config.png" />
    </Frame>
  </Step>

  <Step title="Configure Sync Settings">
    Select which teams and call types to include in the sync.
  </Step>

  <Step title="Initial Import">
    AmpUp will import your Clari Copilot calls. This typically takes 2-4 hours.
  </Step>
</Steps>

## Configuration Options

After connecting, you'll see the field mapping interface where you can configure which call data syncs from Clari Copilot.

<Frame caption="Clari Copilot Field Mapping">
  <img src="https://mintcdn.com/ampup/JGceCnwStsQNHKdQ/images/integrations/clari-copilot-field-mapping.png?fit=max&auto=format&n=JGceCnwStsQNHKdQ&q=85&s=7b4a63a17f761155f883527f45b1042f" alt="Clari Copilot field mapping showing Calls, Users, and Scorecard data" width="3456" height="1776" data-path="images/integrations/clari-copilot-field-mapping.png" />
</Frame>

### Team Selection

Choose which teams' calls to import:

1. Go to **Settings** → **Integrations** → **Clari Copilot** → **Teams**
2. Enable or disable teams as needed
3. New calls from enabled teams sync automatically

### Call Filters

| Filter            | Options                             |
| ----------------- | ----------------------------------- |
| **Call Duration** | Minimum length (default: 5 minutes) |
| **Call Types**    | External, internal, or both         |
| **Date Range**    | How far back to import              |

### Historical Import

Select your initial import range:

* **30 days** - Quick setup
* **90 days** - Recommended
* **6 months** - Extended history
* **1 year** - Full history

## How AmpUp Enhances Clari Copilot

<CardGroup cols={2}>
  <Card title="Deeper Analysis" icon="microscope">
    AmpUp's AI goes beyond surface metrics to understand why deals win or lose.
  </Card>

  <Card title="Personalized Coaching" icon="user-graduate">
    Each rep gets individualized feedback based on their specific calls and patterns.
  </Card>

  <Card title="Proactive Prep" icon="calendar-check">
    Alex uses call history to prepare reps for upcoming meetings with the same accounts.
  </Card>

  <Card title="Skill Development" icon="dumbbell">
    Maya creates practice scenarios targeting each rep's growth areas.
  </Card>
</CardGroup>

## Sync Status & Troubleshooting

### Check Sync Status

View sync status at **Settings** → **Integrations** → **Clari Copilot** → **Status**.

| Status             | Meaning                |
| ------------------ | ---------------------- |
| ✅ **Connected**    | Integration active     |
| 🔄 **Syncing**     | Import in progress     |
| ✅ **Real-time**    | Live sync enabled      |
| ⚠️ **Warning**     | Partial sync or delay  |
| ❌ **Disconnected** | Reauthorization needed |

### Common Issues

<AccordionGroup>
  <Accordion title="Calls not appearing in AmpUp">
    * Wait for Clari Copilot to finish processing the call (up to 2 hours)
    * Verify the call meets minimum duration requirements
    * Check that the team is included in sync settings
  </Accordion>

  <Accordion title="Missing transcripts">
    * Transcripts require clear audio quality
    * Very short calls may not be transcribed
    * Check if the call was recorded with transcription enabled
  </Accordion>

  <Accordion title="Connection expired">
    OAuth tokens periodically expire. Click **Reconnect** in integration settings to reauthorize.
  </Accordion>

  <Accordion title="Duplicate calls">
    If you have both Clari Copilot and another conversation intelligence tool connected, AmpUp deduplicates calls based on meeting time and participants.
  </Accordion>
</AccordionGroup>

## Disconnect Clari Copilot

To remove the integration:

1. Go to **Settings** → **Integrations** → **Clari Copilot**
2. Click **Disconnect**
3. Confirm disconnection

<Warning>
  Disconnecting stops new call imports immediately. Previously synced data remains in AmpUp.
</Warning>

## FAQ

<AccordionGroup>
  <Accordion title="Can I use both Clari Copilot and Gong with AmpUp?">
    Yes, but we recommend connecting only one conversation intelligence platform to avoid duplicate calls and confusion.
  </Accordion>

  <Accordion title="Does AmpUp work with Clari (Revenue Platform)?">
    This integration is specifically for Clari Copilot (conversation intelligence). Clari Revenue Platform integration is on our roadmap.
  </Accordion>

  <Accordion title="How does AmpUp handle Clari Copilot's battle cards?">
    AmpUp imports battle card triggers as additional context but provides its own AI-powered coaching recommendations.
  </Accordion>

  <Accordion title="What happens to my Clari Copilot data?">
    Your data remains in Clari Copilot. AmpUp creates a copy for analysis. Disconnecting AmpUp doesn't affect your Clari Copilot data.
  </Accordion>
</AccordionGroup>