> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ampup.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Avoma

> Connect Avoma to analyze your meeting recordings with AmpUp

Connect Avoma to AmpUp to import your meeting recordings, transcripts, and AI-generated insights. AmpUp's AI agents will analyze your sales conversations to provide personalized coaching and help your team close more deals.

## Prerequisites

Before connecting Avoma, ensure you have:

<Check>Avoma account with admin access</Check>
<Check>API access enabled in your Avoma instance</Check>
<Check>AmpUp admin access for your organization</Check>
<Check>Avoma API Key (see [Get Your Avoma API Key](#get-your-avoma-api-key) below)</Check>

<Info>
  These credentials are required to establish a secure link between Avoma and AmpUp. Once connected, your data will be encrypted in transit and at rest, and synced periodically to keep AmpUp up to date with your latest meetings.
</Info>

## Get Your Avoma API Key

Before connecting Avoma to AmpUp, you'll need to obtain an API key from your Avoma account.

<Note>
  Only users with **Admin privileges** can create and manage API keys in Avoma. See the [Avoma API Integration guide](https://help.avoma.com/api-integration-for-avoma) for detailed instructions.
</Note>

<Steps>
  <Step title="Sign in to Avoma">
    Log into your Avoma account with admin credentials.
  </Step>

  <Step title="Navigate to API settings">
    Go to **Settings** → **Organization** → **Developer**.
  </Step>

  <Step title="Generate an API key">
    Click **Create API Key** and give it a descriptive name (e.g., "AmpUp Integration").

    Copy the API key — you'll need this when connecting Avoma in AmpUp.

    <Warning>
      Store your API key securely. It provides access to your organization's Avoma data. Only share it through secure channels.
    </Warning>
  </Step>
</Steps>

## What Data Syncs

### From Avoma to AmpUp

| Data Type              | Description                                          |
| ---------------------- | ---------------------------------------------------- |
| **Meeting Recordings** | Audio/video recordings from all meeting platforms    |
| **Transcripts**        | Full conversation transcripts with speaker labels    |
| **AI Notes**           | Avoma's AI-generated meeting notes and summaries     |
| **Meeting Metadata**   | Duration, date, title, platform                      |
| **Participants**       | Attendee names and emails                            |
| **Topics**             | Key topics and discussion points identified by Avoma |
| **Action Items**       | Tasks and next steps from meetings                   |

<Info>
  AmpUp imports meetings from the last 90 days during initial sync. New meetings sync automatically after Avoma processes them.
</Info>

## Connect Avoma

<Steps>
  <Step title="Navigate to Integrations">
    In AmpUp, go to **Settings** → **Integrations** → **Avoma**.
  </Step>

  <Step title="Enter Provider Credentials">
    Click the **Connect Avoma** button. AmpUp will prompt you to enter the **API Key** you obtained from Avoma's Developer settings. AmpUp securely stores this credential and uses it to access your Avoma data.
  </Step>

  <Step title="Configure Sync Settings">
    Choose your historical data backfill period (default: 30 days recommended) and select which teams to include.
  </Step>

  <Step title="Review Field Mapping">
    Review which Avoma data fields will sync to AmpUp and click **Install** to complete the connection.
  </Step>

  <Step title="Initial Import">
    AmpUp will begin importing your Avoma meetings. This typically takes 1-4 hours depending on meeting volume.
  </Step>
</Steps>

## Configuration Options

### Team Filtering

Control which teams' meetings are imported:

1. Go to **Settings** → **Integrations** → **Avoma** → **Teams**
2. Toggle teams on/off to include or exclude their meetings
3. Changes apply to new meetings going forward

### Meeting Filters

| Filter                    | Default                       |
| ------------------------- | ----------------------------- |
| **Minimum Duration**      | 5 minutes                     |
| **External Participants** | Required                      |
| **Meeting Type**          | All recorded meetings         |
| **Platform**              | All (Zoom, Meet, Teams, etc.) |

### Historical Import Range

Choose how far back to import:

* **30 days** - Quick setup, recent meetings only
* **90 days** - Recommended for most teams
* **6 months** - Extended history for analysis
* **1 year** - Comprehensive historical data

## Sync Status & Troubleshooting

### Check Sync Status

View your sync status at **Settings** → **Integrations** → **Avoma** → **Sync Status**.

| Status           | Meaning                          |
| ---------------- | -------------------------------- |
| ✅ **Connected**  | Integration is active            |
| 🔄 **Importing** | Historical import in progress    |
| ✅ **Live Sync**  | Real-time sync active            |
| ⚠️ **Delayed**   | Processing backlog               |
| ❌ **Error**      | Connection issue - check API key |

### Common Issues

<AccordionGroup>
  <Accordion title="Meetings not appearing">
    * Verify the meeting has finished processing in Avoma
    * Check that the team/user is included in your sync settings
    * Ensure the meeting meets minimum duration requirements
    * Confirm the meeting had external participants (if filter is enabled)
  </Accordion>

  <Accordion title="Invalid API key error">
    * Verify you copied the complete API key without spaces
    * Check that the API key hasn't been revoked in Avoma
    * Ensure the key was generated from an admin account
    * Try generating a new API key and reconnecting
  </Accordion>

  <Accordion title="Missing transcripts">
    * Transcripts require clear audio quality
    * Very short meetings may not be transcribed
    * Check your Avoma plan for transcription limits
  </Accordion>
</AccordionGroup>

## Disconnect Avoma

To disconnect the integration:

1. Go to **Settings** → **Integrations** → **Avoma**
2. Click **Disconnect**
3. Confirm the disconnection

<Warning>
  Disconnecting stops new meetings from syncing. Previously imported data remains in AmpUp unless you request deletion.
</Warning>

## FAQ

<AccordionGroup>
  <Accordion title="Who can generate API keys?">
    Only Avoma users with Admin privileges can create, retrieve, or delete API keys. A regular user cannot generate their own key — an admin must provide it.
  </Accordion>

  <Accordion title="Can I connect multiple conversation intelligence tools?">
    Yes, but we recommend connecting only one to avoid duplicate meetings. AmpUp deduplicates based on meeting time and participants, but using a single source is cleaner.
  </Accordion>

  <Accordion title="Does AmpUp replace Avoma?">
    No. Avoma continues to record and analyze your meetings. AmpUp adds a personalized coaching layer on top of your Avoma data.
  </Accordion>

  <Accordion title="How quickly do new meetings appear?">
    New meetings typically appear in AmpUp within 15-30 minutes of Avoma finishing processing.
  </Accordion>
</AccordionGroup>